Privacy Policy

Who we are

In this policy, "we", "us", "our" and "Metal & Flake" refer to the Metal & Flake garage flooring business. We are responsible for the personal information we collect through this website and in the course of providing our garage flooring services.

What information we collect

We only collect personal information that is reasonably necessary for our business. This may include:

• Your name, phone number, email address and the address of the property where work is to be carried out
• Details you provide when you request a quote or contact us (for example, garage size, floor condition, preferred finish)
• Records of our communications with you, including quotes, invoices and service history
• Technical information collected automatically when you use our website, such as your IP address, browser type and pages viewed (via cookies and analytics tools)

How we collect it

We collect personal information directly from you — when you fill in our quote form, call us, email us, or otherwise get in touch. We also collect website usage data automatically through cookies and third-party analytics services.

How we use your information

We use your personal information to:

• Respond to your enquiry and prepare a free quote
• Prepare quotes, schedule and carry out installation work, and manage warranty claims
• Send you invoices, service reminders and information you have asked for
• Improve our website and services
• Meet our legal and regulatory obligations

We will only use your information for direct marketing if you would reasonably expect it or you have consented, and we will always give you an easy way to opt out.

Who we share it with

We do not sell your personal information. We may share it with trusted third parties only where necessary to run our business, such as:

• Our customer relationship management and lead platform (HighLevel / GoHighLevel) used to manage your enquiry
• Payment processors, accountants and other professional advisers
• Suppliers or contractors directly involved in completing your job
• Government or law enforcement bodies where required by law

Cookies and analytics

Our website uses cookies and similar technologies to make the site work and to understand how visitors use it. You can disable cookies in your browser settings, though some features may not work as intended if you do.

How we keep it secure

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information held in our systems is protected by access controls and reputable third-party security measures. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate. Contact us using the details below and we will respond within a reasonable time.

Making a complaint

If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Questions about this policy or your personal information? Reach us at:

Metal & Flake
Phone: 1800 951 272
Email: [email protected]

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with its effective date.